COLLECTION AND USE OF PERSONAL INFORMATION
In order to use certain Services, Babysitters must have a valid SitterNextDoor account to log into the SitterNextDoor platform (“Babysitter Account”). Each Babysitter must be licensed with the Ontario Ministry of Education and must carry its own insurance coverage. When you register for an account as a Babysitter, SitterNextDoor collects your account username and password in order to authenticate your account access and provide you with access to the Services. SitterNextDoor also collects: name, address, postal code, age, profile picture, copy of identification, employment references, resume information, email address, cell phone number, proof of background check. This Personal Information is used for the following purposes:
- Creating a profile to advertise babysitting services;
- Matching Babysitters with families in the same geographic location;
- Providing Parent Users with information on the Babysitters qualifications and preferences;
- Verifying the Babysitter’s identity and qualifications; and
- Contacting Babysitters about relevant information related to the Services.
Parent Users and Children
Parents and guardians who visit the Website in order to find daycare options for their child(ren) (“Parent Users”) have the option of registering for a free Parent User account (“Parent User Account”) to save and share information on the platform. In order to register for a Parent User Account, you must provide your first and last name, email address, and certain other Personal Information about the child(ren) being signed up for daycare such as their age, food restrictions, and any special or medical needs that Babysitters may need to be made aware of. This Personal Information will be used for the following purposes:
- Creating a profile to provide information to prospective Babysitters about the Parent User’s needs;
- Matching Parent Users with prospective Babysitters in the same geographic location;
- Verifying the Parent User’s identity; and
- Contacting Babysitters about relevant information related to the Services.
This information will not be public; however, it will be shared with Babysitters which the Parent Users contact about availabilities. Parent User Account information will be provided to Babysitters on an as-needed basis. Limited Parent User Account information, such as the Parent User’s name and profile picture, may also be visible to other Users if the Parent User chooses to leave a review for a Babysitter. SitterNextDoor will collect and store transaction history data to allow you to view your transaction history.
When Users use the Platform and Services, SitterNextDoor collects information about the User’s activity and transaction history. In particular, SitterNextDoor keeps track of job posting published by Parent Users, responses to job postings by Babysitters, messages sent through the Platform’s messaging service, Booking history, including hours worked, fees, as well as date, time and location of the job, payment history, and matches. This Personal Information is used for the following purposes:
- To allow Users to keep track of their Bookings;
- To allow Babysitters to keep track of fees earned through the Platform;
- For SitterNextDoor’s accounting records;
- To customize User experience, including showing Users relevant contents and advertisements; and
- To monitor compliance with our Terms of Service.
SitterNextDoor will use the contact information provided to notify Users of important information that is relevant to the Services and for marketing communications if the User chooses to opt in. Despite your indicated e-mail preferences, we may send you relevant notices where permitted by law.
SitterNextDoor may also collect certain information from Users of the Platform, Website and Services, such as Internet addresses, time spent logged into the Services and other usage data (“Usage Data”). This Usage Data is logged to help diagnose technical problems, and to administer our Platform, Website and Services in order to constantly improve the quality of the Services.
Parent Users are able to book daycare services directly through the platform (a “Booking”). If you make or accept a Booking, we will collect your credit card information, including billing and shipping address to process payments. If you choose to pay with PayPal, PayPal will require certain Personal Information and billing information in order to process the payment.
Technologies such as cookies, beacons, scripts and tags are used by us and our third-party partners. These technologies are used in analyzing trends, administering the website, tracking Users’ movements around the website, and gathering demographic information about our User base as a whole. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis. Various browsers may offer their own management tools for removing these types of tracking technologies.
Standing alone, cookies do not identify you personally. They merely recognize your browser. Cookies come in two flavors: session and persistent-based. Session cookies exist only during an online session. They disappear from your computer when you close your browser software or turn off your computer. Persistent cookies remain on your computer after you’ve closed your browser or turned off your computer.
SitterNextDoor uses session cookies containing encrypted information to allow the system to uniquely identify you while you are logged in. This information allows SitterNextDoor to process online transactions and requests. Session cookies help us make sure you are who you say you are after you’ve logged in and are required in order to use the Service.
SitterNextDoor uses persistent cookies that only SitterNextDoor can read and use, to identify the fact that you are a SitterNextDoor User. We are especially careful about the security and confidentiality of the information stored in persistent cookies. Users who disable their web browser’s ability to accept cookies will be able to browse our Website but may not be able to use all features of our Services.
SECURITY AND STORAGE
3.1 Storage Location
SitterNextDoor stores its data, including Personal Information, on Amazon Web Services servers located in Canada. By submitting any Personal Information or using the Services, you agree to this transfer, storing or processing of your Personal Information in Canada. You acknowledge and agree that your Personal Information may be accessible to law enforcement and governmental agencies in Canada under lawful access regimes or court order.
The security of your Personal Information is important to us. We use commercially reasonable efforts to store and maintain your Personal Information in a secure environment. We take technical, contractual, administrative, and physical security steps designed to protect Personal Information that you provide to us. We have implemented procedures designed to limit the dissemination of your Personal Information to only such designated staff as are reasonably necessary to carry out the stated purposes we have communicated to you.
You are also responsible for helping to protect the security of your Personal Information. For instance, never give out your email account information or password for the Services to third parties.
DISCLOSURE OF PERSONAL INFORMATION WITH THIRD PARTIES
Disclosure to our Service Providers
We may from time to time employ other companies and people to perform tasks on our behalf and need to share Personal Information with them to provide the Services. Unless we tell you differently, such third parties do not have any right to use the Personal Information we share with them beyond what is necessary to assist us. This includes third party companies and individuals employed by us to facilitate our products and services, including the provision of maintenance services, database management, customer relationship management, web analytics and general improvement of the Services, and businesses who engage our Services (to the extent provided for above).
If we (or substantially all of our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, Personal Information may be made available or otherwise transferred to the new controlling entity, where permitted under applicable law.
With Your Consent
As required by law
We may disclose your Personal Information to third parties without your consent if we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other Users, or anyone else (including the rights or property of anyone else) that could be harmed by such activities. Further, we may disclose Personal Information when we believe in good faith that such disclosure is required by and in accordance with the law. We also reserve the right to access, read, preserve, and disclose any information as we reasonably believe is necessary to:
- satisfy any applicable law, regulation, legal process or governmental request;
- enforce our contracts or user agreement (Terms of Service), including investigation of potential violations hereof; and
- detect, prevent, or otherwise address fraud, security or technical issues.
ACCESS, CORRECTION AND ACCURACY
You have the right to access the Personal Information we hold about you in order to verify the Personal Information we have collected in respect to you and to have a general account of our uses of that information. Upon receipt of your written request, we will provide you with a copy of your Personal Information, although in certain limited circumstances, and as permitted under law, we may not be able to make all relevant information available to you, such as where that information also pertains to another User. In such circumstances we will provide reasons for the denial to you upon request. We will endeavor to deal with all requests for access and modifications in a timely manner.
We will make every reasonable effort to keep your Personal Information accurate and up to date, and we will provide you with mechanisms to update, correct, delete or add to your Personal Information as appropriate. As appropriate, this amended Personal Information will be transmitted to those parties to which we are permitted to disclose your information. Having accurate Personal Information about you enables us to give you the best possible service.
Last Updated: May 23rd, 2018